What Is a Chatbot?

A chatbot is a virtual assistant that interacts with users via messaging platforms or websites — answering questions, guiding purchases, booking appointments, and more.

Thanks to AI and NLP (Natural Language Processing), today’s bots can:

• 💬 Understand natural human language
• ⏱️ Provide real-time answers 24/7
• 🔀 Automate repetitive tasks
• 📈 Improve customer satisfaction and engagement

Why Chatbots Matter in 2025

• ✅ 80% of customers expect immediate responses
• ✅ Small businesses need to compete smart, not just hard
• ✅ Chatbots reduce costs and increase conversion rates
• ✅ Multilingual support opens global opportunities
• ✅ Integrated bots boost SEO and site performance

At Safae's bot studio, we create smart, friendly bots that feel human — and work like magic.

Ready to future-proof your business?